Everything You Need to Know
Answers to the most common questions about Crystal Streamz subscriptions, devices, payments and support. Still stuck? Message us on Telegram — we reply within minutes.
What is Crystal Streamz?
Crystal Streamz is a premium streaming media subscription giving you 1000's of live channels and 1000's of movies & series, streamed over the internet to any device in up to 4K.
How fast is activation?
Instant. Once your order is confirmed we send your login and setup guide — usually within 5 minutes.
Is there a free trial?
Yes — a full 24-hour trial with complete access and no credit card. Grab it on the Free Trial page or message us on Telegram.
What does a subscription include?
Every plan unlocks the full library — all live channels, all VOD, EPG, 7-day catch-up and 24/7 support, in up to 4K. Tiers differ by quality and server priority.
Can I watch on multiple devices?
Yes. Choose 1 to 4 screens based on how many devices you want streaming at the same time.
Can I upgrade or renew?
Absolutely — message us any time on Telegram to add screens, extend your plan or upgrade your tier.
Which devices are supported?
Our dedicated apps are for Android — Android TV, Amazon Fire TV Stick and Android phones & tablets. You can also use your Xtream Codes or M3U login in any compatible player.
How do I set it up?
We provide a simple step-by-step guide for your device on our Installation Guide page — grab the app, enter the Downloader code, and log in.
Do I need a fast internet connection?
For HD we recommend 15 Mbps, and around 25 Mbps for 4K. Our anti-freeze servers keep streams smooth.
Which payment methods do you accept?
Orders are arranged directly over Telegram, where our team shares the current secure payment options.
Is there a refund policy?
Yes — see our Refund Policy page. The 24-hour free trial also lets you test everything risk-free first.
How do I get support?
24/7 on Telegram — most messages are answered within minutes.
A channel isn't working — what do I do?
Message support with the channel name. Our team refreshes feeds constantly and will resolve it quickly.
Try Crystal Streamz free for 24 hours
Test the full experience with no credit card. Or message our team on Telegram with any question.